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News Leading the Charge Toward Change; Advice to GM's Smith: Be bold or Fail November 6, 1992 USA Today By John Hillkirk and Mindy Fetterman If you have bad news, get it over with. "Don't let the bad news dribble out," says management consultant Lisa LeMaster in Dallas. "Deliver it. And be sure to communicate the human emotion you're feeling. It's painful to lay off people. Say, 'We're deeply saddened to lay off 25,000.' Not just, 'We're laying off 25,000,'" LeMaster says. |
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| 2811 McKinney Avenue, Suite 230 Dallas, Texas 75204 (214)706-6000 © The LeMaster Group, Ltd. 2008. All Rights Reserved. |